Financial Services10 min readPlaceholder
Automating 65% of Tier-1 Support: RAG Chatbot for a FinTech Platform
Series A FinTech company, 45 employees
Service
AI Solutions & AutomationsIndustry
Financial Services
Tech Stack
OpenAI GPT-4oLangChainPineconeZendesk APIPython
Resultado clave
65% of tickets resolved without human intervention
El Desafío
Support team of 4 handling 800+ tickets/month. 60% of tickets were repetitive policy and account questions. Average response time: 18 hours.
Nuestro Enfoque
[Narrativa detallada del enfoque — pendiente de contenido real antes de la publicación.]
Caso de éxito de referencia — contenido pendiente de aprobación del cliente.
Resultados
AI support agent handling 65% of Tier-1 tickets autonomously. Average response time reduced to under 2 minutes for automated responses.
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