Financial Services10 min readPlaceholder

Automating 65% of Tier-1 Support: RAG Chatbot for a FinTech Platform

Series A FinTech company, 45 employees

Industry

Financial Services

Tech Stack

OpenAI GPT-4oLangChainPineconeZendesk APIPython

Key outcome

65% of tickets resolved without human intervention

The Challenge

Support team of 4 handling 800+ tickets/month. 60% of tickets were repetitive policy and account questions. Average response time: 18 hours.

Our Approach

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Results

AI support agent handling 65% of Tier-1 tickets autonomously. Average response time reduced to under 2 minutes for automated responses.

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Automating 65% of Tier-1 Support: RAG Chatbot for a FinTech Platform | Case Study — KSQUARECORP | KSQUARECORP