Cloud Operations & Cloud Support
We run your cloud infrastructure with SRE principles: defined SLOs, proactive monitoring, incident runbooks, and on-call coverage. Stop firefighting and start operating with confidence.
Who this is for
Engineering leaders and COOs who need reliable, observable cloud infrastructure without building an internal SRE team. You need SLOs, monitoring, and incident response that works at 2am.
Ready to get started?
Book a free 30-minute scoping call with a senior engineer.
What You Get
Every engagement includes these deliverables — not optional extras, not dependent on tier.
- Defined SLOs and SLAs with monthly reporting dashboards
- Proactive monitoring and alerting setup (Datadog, Grafana, or equivalent)
- Incident response runbooks for top 10 failure modes
- On-call rotation with defined escalation paths
- Monthly infrastructure review report
- Quarterly cost optimization analysis
- Post-incident reports (PIR) within 48 hours of every P1
- Monitoring coverage: uptime, latency, error rates, saturation
How We Deliver
A structured, phase-based delivery process — you know what happens next at every stage.
Cloud Audit
Week 1
Current state assessment: architecture mapping, gap analysis, risk register, and SLO baseline measurement.
Deliverables
- Architecture map
- Gap analysis report
- Risk register
- SLO baseline
Monitoring Setup
Weeks 1–2
Instrument all services, define alert thresholds with runbook links, configure dashboards. Every alert has an associated response procedure before it goes live.
Deliverables
- Monitoring dashboards
- Alert definitions
- Runbook library (initial)
- On-call handover doc
Runbook Creation
Weeks 2–4
Document recovery procedures for every critical system: database failover, service restarts, data recovery, scaling events.
Deliverables
- Full runbook library
- Escalation matrix
- On-call rotation schedule
Ongoing Operations
Continuous
Monthly SLO reviews, quarterly cost optimization, incident response, and runbook maintenance. You get reports and we surface problems before they become incidents.
Deliverables
- Monthly SLO report
- Quarterly cost analysis
- PIR for every P1
- Updated runbooks
Engagement Models
Choose the model that fits your goals and timeline. We can also mix models within a single engagement.
Reactive Support
SLA-backed response to incidents — business hours or 24/7 tier. Ideal for teams with internal DevOps who need overflow and escalation capacity.
Managed Cloud Ops
We own monitoring, alerting, on-call, and incident response. You receive dashboards and monthly reports. No operational overhead on your side.
Augmented SRE
Our senior SRE engineers embed in your team — running operations while upskilling your staff. You build internal capability while we deliver outcomes.
Common Pitfalls We Prevent
These are the issues we see repeatedly when clients come to us after working with other vendors. We build processes that prevent them before they happen.
Monitoring without actionable runbooks
Every alert we configure has a linked runbook. We never create an alert that just pages someone without a documented response procedure.
SLO drift nobody notices
Monthly SLO reviews catch degradation trends before customers notice. We send the report — you do not have to ask.
Cost overruns from orphaned resources
Quarterly cost optimization is a standard deliverable. We identify unused resources, right-sizing opportunities, and reserved instance candidates.
Single points of failure in on-call
We enforce minimum rotation sizes and document coverage gaps. No single person is the only one who knows how to restart a critical service.
Post-incident blame without learning
Every P1 incident generates a blameless post-incident report within 48 hours. Root cause, timeline, action items, owner, and due date — documented.
Frequently Asked Questions
AWS, GCP, and Azure. We also support multi-cloud environments. During the cloud audit we assess your specific setup and document coverage boundaries.
Three tiers: Standard (next business day for P2/P3, 4-hour for P1); Professional (4-hour for P2/P3, 1-hour for P1); Enterprise (1-hour for P2, 15-minute for P1, 24/7 on-call). Full SLA terms provided during contract negotiation.
Yes — Professional and Enterprise tiers include 24/7 on-call. Standard tier is business-hours with emergency escalation path. Coverage terms are defined before engagement starts.
Yes. We offer a 30-day pilot engagement (minimum) starting with a cloud audit and monitoring setup. After 30 days, you choose to continue or wind down with 5 business days notice.
Talk to an Expert — Cloud Ops
Book a free 30-minute scoping call with a senior engineer — no sales pitch, just a real conversation about what you need.